Hikrobot Machine Vision Software User Manual
Chapter 10 FAQ
You can refer to the following information if you encounter the problems described in the
following Frequently Asked Questions (FAQ).
Before checking the details of the FAQ, please check the running environment if the
software cannot detect the camera, or the camera live view fails. You should make sure:
● The Client is running on a PC or industrial PC with gigabit network interface card.
● The network between the camera and the PC or industrial personal computer is gigabit
network.
● The jumbo frame of the PC's network adapter is enabled. If not, please enable the
Jumbo Frame function of the network adapter.
● The USB interface of the PC running the client software should be USB3 interface.
● The USB cable which connects the PC and the USB3 Vision camera should meet the
USB3 specifications.
● The operation system is Windows XP (32-bit), Windows 7/10 (32/64-bit). Other
operation system is not supported currently
If the solutions provided in the FAQ cannot solve your problem, please contact us for
support. For details, see Get Support for details.
10.1 No GigE Vision camera is enumerated after running the
Software.
Question
What can I do if no GigE Vision camera is enumerated after running the Software?
Possible Cause
The camera is not properly started or the network cable not properly connected.
Solution
Check the power supply of the camera (by checking PWR indicator) and network
connection (by checking Link light in LAN interface).
10.2 No USB3 Vision camera is enumerated after running the
Software.
Question
What should I do if no USB3 Vision camera is enumerated after running the Software?
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