Error
code
Module
Type
Brief Description
Error Description
Recommended measures
10021
Error
打印失败，设备进入打印动作超
时
Communication Failed to print and timeout for
printer to enter print action
可能1.打印软件与主板通信异常
可能2.主板未正常运行
可能3.固件配置和固件参数不正确或被破坏
Possible 1. Abnormal communication between the
printing software and the mainboard
Possible 2. The mainboard is not operating
normally
Possible 3. The firmware configuration and
firmware parameters are incorrect or damaged
1.通过 过 件左下角的过 接状过 过 ，过 过 过 过 是否过 接正常。
2.过 件版本Information里过 看过 件和主板程序的前四位版本号是否相等。过 看固件
是否正确。
3.重新过 入正确的固件配置和固件参数文件。
1. Check whether the device is connected properly through the connection status
diagram in the lower left corner of the software.
2. Check whether the first four digits of the software and mainboard program are equal
in the software version information. , Check whether the firmware is correct.
3. Re-import the correct firmware configuration and firmware parameter file.
10022
Error
可能1.打印初始化动作执行异常
可能2.打印软件与主板通信异常
可能3.主板未正常运行
打印失败，设备进入正在打印状 可能4.固件配置和固件参数不正确或被破坏
态超时
Possible 1. Print initialization action execution is
Communication Printing failed and the printer timed abnormal
out in the printing state
Possible 2. Print software and mainboard
communication is abnormal
Possible 3. Mainboard is not running normally
Possible 4. Firmware configuration and firmware
parameters are incorrect or damaged
1.通过日志查看打印初始化动作是否正常执行。
2.通过软件左下角的连接状态图，检查设备是否连接正常。
3.软件版本Information里查看软件和主板程序的前四位版本号是否相等。查看固件
是否正确。
4.重新导入正确的固件配置和参数文件。
1. Check the log to see if the print initialization action is executed normally.
2. Check the connection status diagram in the lower left corner of the software to see if
the device is connected normally.
3. Check the first four digits of the software and mainboard program version numbers in
the software version information to see if they are equal, check if the firmware is correct.
4. Re-import the correct firmware configuration and parameter files.
11000 Error
11001 Error
11002 Error
11003 Error
Parameters
Parameters
Parameters
获取逻辑喷头ID失败
Failed to get logical printhead ID
获取物理喷头ID失败
Failed to get physical printhead ID
物理喷头为空
Physical printhead is empty
可能1.固件参数或固件配置不正确
Possible 1. Incorrect firmware parameters or
firmware configuration
可能1.固件参数或固件配置不正确
Possible 1. Incorrect firmware parameters or
firmware configuration
可能1.固件参数或固件配置不正确
Possible 1. Incorrect firmware parameters or
firmware configuration
Parameters
执行组合操作，解析参数失败 可能1.固件参数或固件配置不正确
Failed to parse a parameter when Possible 1. Incorrect firmware parameters or
performing a combination operation firmware configuration
重新导入正确的固件配置和参数文件。
Re-import the correct firmware configuration and parameter files.
重新导入正确的固件配置和参数文件。
Re-import the correct firmware configuration and parameter files.
重新导入正确的固件配置和参数文件。
Re-import the correct firmware configuration and parameter files.
重新导入正确的固件配置和参数文件。
Re-import the correct firmware configuration and parameter files.
    "