www sai ntl biz 1 Tro ubl esh oot ing the pro ble mof (Page 1 / 3) Troubleshooting

www.saintl.biz1Troubleshootingtheproblemof“thepassworddoesn’tmatchthekey”Severalreasonscausetheproblemof“passworddoesnotmatchthekey”.Whenyoulaunchourprogram,itpopupawindowssaysthat“thepassworddoesn’tmatchthekey”.Itwouldberatherannoyednews.Sotakethefollowingstepstosolvetheproblem.Firstofall,insertthekeytocheckifthelightison.Ifnot,jumptostep3directly;then,do fromstep1. 1).Makesurethatyouhaveinsertedthedongle(hardwarekey)andtheusernumberintheinstallmanager(openitfrom“star>allprograms>SAiproductionsuit>installmanager)isthesameastheoneonthedongle(youcanfindanUSERIDintheonesideofthekey).Soyouneedplugintherespondingkey.2).Evenifyouhavecheckedeverypointsofstep1indetail,itstillremindsyouawrongpassword.Anutility“GetkeyID”canhelptodetectthetrueIDofthedongle.Openitfrom“\Util\GetKeyID”intheoriginfolderorCD.Wewillchangeanotherpasswordorkeytoyouifthishappen.3).Ifthelightdoesn’ton.Probablythedriverisn’tinstalledwell.Toinstallthedriver,
www.saintl.biz2inserttheCDoropentheinstallerfolder,doubleclickthe“Autorun”thendonextstepandchecktheSafenetdriverinthestepasindicatedbelow.4).Stillcan’twork?Thenyoumayupdatethekeydriver.Downloadthelatestdriverfromhttp://www.safenet-inc.com/support-downloads/downloads-developer-kits/.5). Ensure thatyour firewall or anti-spysoftware do notblock or clean ourprogramor process.Pleaseusethe“ignore”or“trust”optionswhenthesesoftwaresconflictwithourprogram.6).IfthelightstilloffandcannotfoundinWindowdevicemanager(rightclick“mycomputer”openmanager,find“Windowdevicemanager”,checkifcanfind“SafeNetSentinelDualHardwareKey”),trytoinsertitintootherUSBportofyourcomputerorinstallitonothercomputer.Thedonglemaydamagediflightoffinthetestsaidabove.Mailusthedongletodetecting.7).IfyouinstalledotherprogramsthatuseaSafenethardwarekeytoactivationalso
www.saintl.biz3maycauseconflict.Trytoavoidsuchasituation.8).westronglyrecommendyouinstallacompleteversionofoperationsystemtoyourcomputer,sinceourproductsneedsomeOSservicecomponent.Makesure“SAiadmin”“SAidowmloader”“SAiLicSvr”isrunningintheservicelist.(processmaydifferunderOS.ThescreenshotwasinWindows7.openWindowstasksmanagerbyrightclickthetaskbar.)9).cachedTempfilesintheRAMcancauseerror.Trytorestartorlogoffifthedongledoesnotworkaftertheusingofotherversionofourprogram.10).UsetheLANconnectedprinterwhileanothercomputerinthenetworkhasproblemwith the dongle. This situationisalso needtopayattention.
    "

Do you need help?

Call Me Back
    "

Do you need help?

Call Me Back