en-US

Live view shows black image.

Question

What should I do if live view shows black image?

Possible Causes

  • Cause 1: Iris of the camera lens is closed.

  • Cause 2: Camera exception.

Solutions

  • For Cause 1, open the aperture of the lens.

  • For Cause 2, power off and reboot the camera.

  • FAQ
    • No GigE Vision camera is enumerated after running the Software.
    • No USB3 Vision camera is enumerated after running the Software.
    • No Camera Link camera is enumerated after running the Software.
    • Runtime error occurred when enumerating Camera Link camera.
    • The Software enumerates a GigE Vision camera, but fails to connect it.
    • The Software enumerates a USB3 Vision camera, but fails to connect it.
    • The Software enumerates a Camera Link camera, but fails to connect it.
    • Live view shows black image.
    • Acquisition works fine. But when the trigger signals are provided by external device, no image is triggered.