GigE Area Scan Camera User Manual

Chapter 14 FAQ (Frequently Asked Question)

14.1 Why the client software cannot list devices?

Reason

● The device is not powered on.

● Incorrect network cable connection.

Solution

Check the device’s power supply and network connection by observing the device’s

indicator and network link indicator.

14.2 Why device connection fails after the device is listed

in the client software?

Reason

● The device and the client software are not in the same network segment.

● The device has been connected by other programs.

Solution

● Use IP configurator tool to edit the device’s IP address to make sure that the device and

the client software are in the same network segment.

● Disconnect the device with other programs, and reconnect it to the client software.

14.3 Why the live view is back?

Reason

● The device’s lens aperture is not removed.

● The device exception occurs.

Solution

● Remove the device’s lens aperture.

● Power off and restart the device.

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